At speedymoney4gold we will always try to do the right thing and the best by our customers, it is you who pay the bills after all! So here are our commitments to you the customer, we call it our Customer Charter:
1. If a customer rejects our competitive quote we will return the items immediately in the next days post.
2. We will always try to pay the highest rate possible
3. We will always try to give the highest valuation possible for every individual item sent into us.
4. We will not under weigh items and will always use legally calibrated scales.
5. We will treat our customers fairly and with the up most of respect.
6. We will have clear and easy to access to our terms and conditions , wrote in Plain English.
7. We will actively look at our margins and sales volume levels to insure we offer the most competitive prices on the market.
8. We will actively conduct market research to insure we offer one of the best prices for scrap gold in the UK.
9. We will offer a transparent returns policy.
10. We will have robust complaints procedure and will actively investigate all complaints to insure the incident does not happen again. Disciplinary procedures will be undertaken, if necessary.